Returns

*PLEASE NOTE*

We do NOT offer refunds and are not required to approve or process any returns especially due to covid.
All sale items are FINAL SALE; no returns or exchange.
All items purchased at any pop up are FINAL SALE; no returns or exchange.
Original shipping costs are non-refundable.
Any opened or worn items, are not accepted for an exchange.
Customers are responsible for any reshipping fee.
International orders can be held in customs until customer pays for the customs fee. Customers are responsible for the fee and to updated with the tracking information.
Customers have 7 days to contact our customer service email (contact@yosneaks.com) from the day the order was delivered. If customer fails to reach out within the 7 day time frame, no exchange will be permitted.

CANCELLATION POLICY

All orders are final and cannot be changed after submission.

As a small business, we appreciate your patience, support, and understanding as our policies has been updated for the safety of our team and customers. We take the effects of the pandemic seriously and stand by our policy.

Please also periodically check for any updates regarding our shipping policy.

SHIPPING

We do not ship on Saturday and Sunday.

All orders ship from San Antonio, Texas USA.

Due to the pandemic and during the holiday season, please expect delays with all mailing carriers.

Please allow 3-5 business days for orders to be processed and verified.

After processing, expect up to an additional 14 business days for delivery. We do our best to ship all the orders as soon as we can.

With the delays, if the customer is in a rush to receive their order, they have the option of choosing Priority Shipping service with USPS, UPS, or DHL (destination varies.)

Customers are responsible for all re shipping costs in any event that the order was sent back to Lifestyle®. Original and reshipping costs are non refundable, no exceptions.

PANDEMIC INTERNATIONAL SHIPPING UPDATES

We recommend customers to use UPS or DHL.
With USPS; please expect an extra 30 business days for your order to be delivered. (Destination varies and can take up to 60 business days.
Your order may be in customs until you pay for the custom fees.

We stress that once packages are in transit with a postal carrier, we are not responsible if the postal office in the designated country rejects, exceeds the ETA of the package, or loses the package in transit.

If you are not able to place an order, it means we are not able to ship to the country for the moment.

Please stay updated with the USPS link below.

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

SHIPPING CARRIER DELAYS/LOST/STOLEN

Due to the pandemic, please expect delays with all mailing carriers. During the holidays, please expect a longer delay.

We rely and use the same tracking provided to the customer. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, you can contact the shipping carrier for further detail.

We are NOT responsible or required to replace your missing merchandise.

Ownership of packages turned over to the shipping carrier, transfers to the buyer. We are not responsible for lost, held, or damaged packages.

We are NOT responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping service is a service you purchase from the shipping carrier like USPS, along with your order from us.

Any shipping issues; must be contacted and handled by the shipping carrier that was used.

USPS links to further assist you

https://faq.usps.com/s/

www.usps.com/help/claims

EXCHANGE POLICY

Merchandise must be unopened, unworn, and in its original packaging
Exchange will not be accepted for any orders that has been delivered for more than 7 days
Customers have 7 days to contact our customer service email (contact@yosneaks.com) from the day the order was delivered for an exchange. If customer fails to reach out within the 7 day time frame, no exchange will be permitted.

To request for an exchange please email our Customer Service team with the below template:

SUBJECT LINE - ORDER ##### - Requesting for an Exchange

BODY:

List merchandise(s) of exchange
Reason for Exchange

Defects - Must provide visual proof

Merchandise is in its original packaging, unworn, & unopened
Provide proof of purchase
Provide shipping address
List merchandise you want to exchange for:

Value of exchange must be equal or less than

Are you aware that the original and reshipping costs are the customers responsibility and non refundable?

When the exchange is authorized, customers have up to 7 days to return the merchandise to Lifestyle®.

Please Note: Any merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Lifestyle®. Original shipping fees are non refundable.

Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.

Please note: We do not refund any shipping cost once an order has been placed and transferred to USPS or any shipping carrier. Customers are responsible for all and any shipping cost.

TERMINATION CLAUSE

Without any cause or notice, we reserve the right to terminate your access to our Site. All provisions of this Agreement that, by their nature, should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

TERMS OF USE

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our website is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice. (including after you have submitted your order).

LIMITATION OF LIABILITY

IN NO EVENT SHALL WE, OUR AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM OR DIRECTLY OR INDIRECTLY RELATED TO THE USE/MISUSE OF, OR THE INABILITY TO USE, THE SITE OR THE CONTENT, MATERIALS AND FUNCTION RELATED THERETO, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS, OR LOST BUSINESS, DATA OR SALES, OR COST OF SUBSTITUTE SERVICES, EVEN IF WE OR OUR REPRESENTATIVE OR SUCH INDIVIDUAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY SO SOME OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF US TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSE OF ACTIONS (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM THE TERMS OR YOUR USE OF THE SITE EXCEED, IN THE AGGREGATE, $100.00

DISCLAIMER OF WARRANTIES

YOU UNDERSTAND AND AGREE THAT;

THE SITE, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, FUNCTION, MATERIALS AND SERVICE IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS, OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OF THE FUNCTION, CONTENT OR SERVICES MADE AVAILABLE THEREBY WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. MAYBE TOMORROW MAKES NO WARRANTY THAT THE SITE WILL MEET USERS' EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLELY REMEDY IS TO DISCONTINUE USING THE SITE.

INDEMNITY

You agree to defend, indemnify and hold us, our directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys' fees, in any way arising from, related to or in connections with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third party claim that any information or materials you provide infringes any third party proprietary right.

SALES TAX

Sales tax is charged to those orders shipped within the State of Texas.

TERMINATION CLAUSE